Remote maintenance via the 24/7 expert presence system from system7.
A query reaches an expert via the 24/7 hotline. The aim is to help the machine operator immediately if a problem occurs. The computer system enables remote access by the authorized System7 service expert. After logging in, the specialist has access to all functions.
The following image shows the working environment with remote access, currently logged in on a machine currently in daily use.
On the far left of the image on the laptop is the program code, in the middle is the module display of the control system and on the right are the current screens that the tamping machine operator sees – in real time. 👍👍👍
